SmartFirm Supported
Big firm support at a small firm budgetThe support you need – but Only when you need it
Bridging the gap between expensive fully managed IT and going it alone.
What does this mean for your firm? Fewer tech headaches, stronger security, and faster fixes—so you and your team can stay focused on billable work. Our flexible pricing keeps costs predictable, and as your firm grows, your IT support grows with you. Whether it’s a day-to-day glitch or a strategic decision, we’re here when you need us—with answers, not excuses.
We’ve spent over a decade helping firms like yours stay secure, productive, and ahead of the curve.
We provide essential IT support for small firms that don’t have in-house experts—but who need expert support at a cost they can afford.
Our job is to handle the stuff that keeps falling through the cracks: the day-to-day user support, the patching, the antivirus updates, the ticket tracking, and the “Why is Outlook doing that again?” moments. We do the heavy lifting behind the scenes so you and your staff can stay productive, professional, and focused on actual client work. You get fast help, fewer disruptions, and a support team that knows your setup—and your business.
We help small firms like yours by covering the critical day-to-day IT needs that keep your practice running smoothly. Our team provides fast, reliable user support so your staff isn’t stuck waiting when something breaks. We handle behind-the-scenes monitoring, patching, and antivirus maintenance to keep your systems secure and stable. We document your IT environment so every issue is resolved faster—with no need to re-explain your setup every time. As your firm grows, our support scales with you—adding users or devices is no problem. And unlike a part-time tech contact, we bring a full bench of experienced professionals who understand the unique needs of small law firms and how to support them effectively.
With SmartFirm – Supported, you get dependable IT help when you need it—with the flexibility to pay hourly for support instead of locking into a high monthly fee. It’s an ideal fit for firms that need reliable, knowledgeable help but aren’t quite ready for a fully managed solution. We take the tech burden off your plate, so you and your team can stay focused on clients—not troubleshooting WiFi or chasing down your old IT guy.
What’s Included
- Desktop monitoring & inventory – We keep eyes on your systems so you don’t have to.
- Automated Windows OS patching – Security updates handled.
- Next-gen antivirus/antimalware – Always-on protection.
- Helpdesk ticketing & tracking – You report it, we track it until it’s resolved.
- Detailed documentation of your IT setup – So nothing falls through the cracks and no more wasting time explaining your setup over again every time you call.
- An experienced IT team — We bring depth, availability, and real-world expertise that one-person operations (or doing it yourself) can’t match.
Benefits for Your Firm
- Flexible pricing – Easily control your monthly IT spend.
- Better security – We keep your systems locked down and up to date.
- Less downtime – Faster fixes mean more billable hours.
- No tech headaches – We deal with it so you can focus on your clients.
- Scales with you – Grow your team without growing your IT stress.
- Expert support when you need it – From basic desktop fixes to high-level strategy.